Evolvin - Should Estate Agents Be Communicating With Their Clients Through Mobile Devices?

Research shows that the UK has experienced a massive 4000% growth in web traffic accounted for by mobile devices. Stats show a huge increase of between 0.02% in September 2009 to 8.09% in August 2011.

Can these figures be ignored?
Data from *Tecmark on UK Mobile Internet Statistics – August 2011 also shows:
·         Mobile now accounts for 12.59% of UK Web Traffic
·         This figure has increased month on month since March 2010 – 17 consecutive months of growth.
·         Apple still accounts for the lion’s share, with 58% of mobile visits coming from iPhones and an additional 17% coming from iPad devices

Why is this information particularly relevant to Estate Agents?
It important for Estate Agents to reach out to their potential clients in the right place at the right time. It’s vital to be able to deliver information in “real time” when the person is looking to buy or rent a property.

Digital Service Delivery for Estate Agents through Mobile Sites
The number of people accessing websites through mobile devices (phones and tablets) is continuing to rise. Many websites are not user-friendly and are not displayed correctly when viewed on the small screen of a smart-phone or tablet hence the growth in mobile websites and apps for smart phones.
At the very least every organisation should be able to deliver a simplified version of their website for smart phone users. If running an information service, this needs to be fully accessible from a mobile site (for online information and communication, live web chat and more)

Communicating With Your Clients Users Via SMS
Many Estate Agents are already using SMS as a means of communicating with their service users. Housing Associations are using it for repair updates, work program providers are using text messages to encourage job-seekers to follow through on their programme. SMS works best when fully integrated in a digital service platform.

Social Media on mobile devices
When the last time you walked down a street, was sat in a train station or busy public place and did NOT see anyone using a smart phone? Chances are they where tweeting, updating their status on Facebook, blogging or visiting a website.
Many forward thinking agents are already communicating with their service users socially (through mobile devices). They realise that their service users will talk about them regardless of whether the agent joins in the conversation or not.
I would encourage every Estate Agent to join the Mobile Revolution, it’s happening all around us. Agents that are already integrating Mobile technology into their Digital Service Delivery Strategy are reaping the rewards.

Data from *Tecmark on UK Mobile Internet Statistics – August 2011

Author: Darren Beare

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Should Estate Agents Be Communicating With Their Clients Through Mobile Devices?

Published : 16/02/2012 14:51